How can we help?
Customer Service
Opening hours
Wine Shop & Tastings: Wednesday – Sunday 12:00pm – 6:00pm
The Bistro: Wednesday – Sunday | Lunch 11:30am – 2:30pm | Dinner 5:00pm – 8:30pm
Visit us
Hillside Winery
1350 Naramata Road
Penticton, BC
Canada V2A 8T6
Get in touch
Wine Shop, Winery & Tasting Inquiries:
[email protected]
(250) 493-6274
Bistro Inquiries & Reservations:
[email protected]
(250) 487-1350
Wine Club Inquiries:
[email protected]
(250) 493-6274
Customer Service:
Toll Free: (888) 923-9463
Fax: (250) 493-6294
Returns & cancellations
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to [email protected] to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at (888) 923-9463 for return instructions.
A 15% restocking fee will be applied to all canceled orders.