How can we help?

Opening hours

Wine Shop & Tastings: Open daily 11:00am to 5:00pm for Wine Sales only.
The Bistro: Closed for the season. Reopens March 2024.

Visit us

Hillside Winery
1350 Naramata Road
Penticton, BC
Canada V2A 8T6

Get in touch

Wine Shop, Winery & Tasting Inquiries:
[email protected]
(250) 493-6274 

Bistro Inquiries & Reservations:
[email protected]
(250) 487-1350

Wine Club Inquiries:
[email protected]
(250) 493-6274 

Customer Service:
Toll Free: (888) 923-9463
Fax: (250) 493-6294

Returns & cancellations

We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to [email protected] to arrange for the return of corked or flawed product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at (888) 923-9463 for return instructions.

A 15% restocking fee will be applied to all canceled orders.

Hillside Winery & Bistro policies

Privacy Policy

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